Call us today on 07774 292904 or you can email us at info@thermalume.co.uk

Privacy Policy

Last updated 14 August 2020

Thermalume understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website, www.thermalume.co.uk (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with our obligations and your rights under the law.

Please read this privacy policy carefully and ensure that you understand it. Your acceptance of our privacy policy is deemed to occur upon your first use of our site. If you do not accept and agree with this policy, you must stop using our site immediately.

 

  1. Definitions and Interpretation

In this Policy, the following terms shall have the following meanings:

“Account” means an account required to access and/or use certain areas and features of our sites;

“Cookie” means a small text file placed on your computer or device by our sites when you visit certain parts of our sites and/or when you use certain features of our sites. details of the Cookies used by our sites are set out in Section 13 below;

“Cookie Law” means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003 and of EU Regulation 2016/679 General Data Protection Regulation (“GDPR”);

“Personal Data” means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to us via our sites. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and

“We/Us/Our” means Thermalume, a trading name of JWH Subsea Services a limited company registered in England under company number 8940712, whose registered address is JWH Subsea Services Limited, Evolution House Delft Way, Norwich Airport, Norwich, Norfolk, United Kingdom, NR6 6BB.

 

  1. Information About Us

This website is owned and operated by Thermalume.

Our IT Administrator, who is responsible for our data protection compliance, is Mr. James Hill, and can be contacted by email at james@thermalume.co.uk, by telephone on +44 (0)7774 292904, or by post at JWH Subsea Services Limited, Evolution House Delft Way, Norwich Airport, Norwich, Norfolk, United Kingdom, NR6 6BB.

We are not registered for VAT.

The employees of Thermalume are also members of the British Institute of Non-Destructive Testing (“BINDT”) and they follow BINDT’s Statement of Ethical Principles and Code of Conduct https://www.bindt.org/membership/for-individuals/statement-of-ethical-principles-and-code-of-conduct/

 

  1. What Does This Policy Cover?

This privacy policy applies only to your use of our websites, which include thermalume.co.uk and thermalume.com. Our sites may contain links to other websites. Please note that Thermalume have no control over how your data is collected, stored, or used by other websites and we advise you to check the privacy policies of any such websites before providing any data to them.

 

  1. Your Rights

As a data subject, you have the following rights under the GDPR, which this policy and our use of personal data have been designed to uphold:

If you have any cause for complaint about our use of your personal data, please contact Thermalume using the details provided using the details provided in section 14 and we will do our best to solve the problem for you. If we are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.

For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.

 

  1. What Data Do We Collect?

Depending upon your use of our sites, Thermalume may collect some or all of the following personal and non-personal data (please also see section 13 on our use of Cookies and similar technologies):

 

  1. How Do We Use Your Data?

All personal data is processed and stored securely, for no longer than is necessary in light of the reasons for which it was first collected. We will comply with our obligations and safeguard your rights under the GDPR at all times. For more details on security, see section 7 below.

Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, Thermalume may use your data for the following purposes:

You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.

We do not keep your personal data for any longer than is necessary in light of the reasons for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):

Anonymised data collected by analytics services is stored for a period of at least 25 months. As this data is unidentified in nature, anonymised data will be held indefinitely.

Public data (i.e. data that is freely accessible from public authorities), where appropriate/necessary, will be held by Thermalume indefinitely.

 

  1. How and Where Do We Store Your Data?

Thermalume only keeps your personal data for as long as we need to in order to use it as described in section 6 above and/or for as long as we have your permission to keep it.

Some of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our sites and submitting information to us. If we do store data outside the EEA, Thermalume will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under GDPR including:

Ensuring all data storage providers within the U.S. either maintain a Privacy Shield certification from the U.S. Department of Commerce, which ensures that adequate safeguards are in place when personal data is transferred from the EU to the U.S., or comply to the requirements set out by the EU-U.S. Privacy Shield Framework.

Ensuring all data storage providers outside of the EEA and U.S. hold suitable processes, procedures or certification for the secure storage and transfer of data between their member state and the United Kingdom.

We will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR.

Data security is very important to Thermalume, and to protect your data we have taken suitable measures to safeguard and secure data collected through our sites.

Steps Thermalume take to secure and protect your data include:

 

  1. Do We Share Your Data?

Thermalume may share your data with other divisions in our group for continuity of service.

Thermalume may sometimes contract with third parties to supply products and services to you on our behalf. These may include payment processing, delivery of goods, search engine facilities, advertising, and marketing. In some cases, the third parties may require access to some or all of your data. Where any of your data is required for such a purpose, Thermalume will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, our obligations, and the obligations of the third party under the law.

We may compile statistics about the use of our sites including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.

We may sometimes use third party data processors that are located outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). Where we transfer any personal data outside the EEA, Thermalume will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR.

In certain circumstances, Thermalume may be legally required to share certain data held by us, which may include your personal data, for example, where we are involved in legal proceedings, where we are complying with legal requirements, a court order, or a governmental authority.

 

  1. What Happens If Our Business Changes Hands?

We may, from time to time, expand or reduce our business and this may involve the sale and/or the transfer of control of all or part of our business. Any personal data that you have provided will, where it is relevant to any part of our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Thermalume.

In the event that any of your data is to be transferred in such a manner, you will be contacted in advance and informed of any changes.

 

  1. How Can You Control Your Data?

In addition to your rights under the GDPR, when you submit personal data via our sites you may be given options to restrict our use of your data. In particular, Thermalume aims to give you strong controls on our use of your data for direct marketing purposes.

You may also wish to sign up to one or more of the preference services operating in the UK: The Telephone Preference Service (“the TPS”), the Corporate Telephone Preference Service (“the CTPS”), and the Mailing Preference Service (“the MPS”). These may help to prevent you receiving unsolicited marketing. Please note, however, that these services will not prevent you from receiving marketing communications that you have consented to receiving.

 

  1. Your Right to Withhold Information

You may access our sites without providing any personal data at all. However, to use all features and functions available on our sites you may be required to submit or allow for the collection of certain data.

 

  1. How Can You Access Your Data?

You have the right to ask for a copy of any of your personal data held by Thermalume (where such data is held). Under the GDPR, no fee is payable, and we will provide any and all information in response to your request free of charge. Please contact us for more details at info@thermalume.co.uk.

 

  1. Our Use of Cookies

Our sites may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by us and are used only by us. We use Cookies to facilitate and improve your experience of our sites and to provide and improve our products and services. By using our sites you may also receive certain third party Cookies on your computer or device. Third party Cookies are those placed by websites, services, and/or parties other than Thermalume. Third party Cookies are used on our sites for chat functionality, anonymous market research and customer relationship management tracking. In addition, our sites use analytics services provided by Google, which also use Cookies. Website analytics refers to a set of tools used to collect and analyse usage statistics, enabling us to better understand how people use our sites. For more details, please refer to our Cookie Policy.

 

  1. Contacting Us

If you have any questions about our sites or this Privacy Policy, please contact us by email at info@thermalume.co.uk, by telephone on +44 (0)7774 292904, or by post at JWH Subsea Services Limited, Evolution House Delft Way, Norwich Airport, Norwich, Norfolk, United Kingdom, NR6 6BB. Please ensure that your query is clear, particularly if it is a request for information about the data we hold about you.

 

  1. Changes to the Privacy Policy

We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up to date.

Have any questions about our Privacy Policy?
Please get in touch with a member of staff on +44 (0)7774 292904 or send us an email to info@thermalume.co.uk